The Management Services Department (MSD) is one of the service departments in GRA. The department under the leadership of the Director provides support services on Human Resources, Administrative and Logistics and Information Technology/Management Information Systems (IT/MIS) issues.
The Department comprises of two Units namely:
The main objective of the Human Resources and Admin Unit is the provision of Management, Development and Administrative & Logistical support services to the GRA. The Unit is divided into 4 (four) Sections namely:
The Unit is mandated with the following:
To transform the Authority into the country’s best employer and service delivery institution.
To attract, develop and retain a workforce that is highly motivated and committed to delivering quality services, at all times and at every level.
To help achieve its strategic Vision, Mission and Goals, the HR&Admin Unit with the technical support of the World Customs Organization (WCO) under the auspices of the West African Customs Administration Modernization (WACAM) Project, developed a 6 year Human Resources Strategy 2014-2019, which is currently being implemented.
The HR Strategy is focused on the Authority’s most urgent and strategic needs. It is to help the HR & Admin Unit be more responsive to the business needs of the Authority for sustainable performance, through the acquisition of a workforce that is well trained, highly committed and motivated. The HR Strategy is meant to propel the HR & Admin Unit as a strategic partner, capable to deliver quality services that add value to the business chain.
The HR Strategy is anchored on the following 3 (three) Key Priority Result areas, which are considered the building blocks:
The IT/MIS Unit headed by a Deputy Director, is responsible for the implementation and administration of technological solutions to support the smooth operation of GRA business goals. It aligns these solutions to the corporate goal of the Authority in providing efficient tax collection.
The Unit currently administers two major systems:
Also the IT Unit provide support to other IT systems used by the Authority such as;
To support increase efficiency in communications, the Unit also provides and administers internet and email services to staff of the Authority.